Delivery and Returns
This Agreement was last modified July 1st 2014
Deliveries
We aim to deliver your purchase within 3 to 4 working days after receiving your order and we will do our best to communicate with you quickly if we have any out of stock issues.
Please note that Rural Delivery deliveries are dependent on the local courier’s schedule.
Delivery is within New Zealand. Goods are at our risk until delivered to you, when supplied on a "Signature Required" premium delivery only. “Non-signature” standard delivery items are sent at owners’ risk.
Delivery to Commercial Premises
For delivery to any commercial address, please supply the name of the business in the delivery address details of your order.
Please note that if the courier requires a signature to confirm delivery and nobody is home at the time of delivery, the courier will leave a calling card in the mailbox and alternative delivery arrangements can be made.
For delivery to an offshore island of New Zealand we will supply goods to the shipping agent on the mainland for the specified island as per our delivery charge.
Please enter the details of the pick up point or shipping agent of your choice on the mainland. Acto Agriculture NZ Ltd’s responsibility for product shall cease on delivery of the order to the shipping agent, properly addressed.
You will need to make your own arrangements with the shipping agent to deliver to your home or other pick up point on the island and your own arrangements to collect goods from the agent on the island.
How Are Delivery Charges Calculated?
Delivery charges are based on the weight and size measurements of the product purchased. Delivery charges are calculated and shown as a separate item before you choose to enter your payment details and send the order to be processed.
We may deliver each item ordered separately if we choose for supply or other reasons. If this is the case you will not incur any extra delivery cost.
How Do I Change The Delivery Address For An Order That I Have Already Submitted?
Please email sales@acto.co.nzThere Is A Problem With My Delivery, Who Should I Call?
Please email sales@acto.co.nz
Acto Agriculture NZ Limited is committed to providing quality products supplied by Acto Agriculture NZ Ltd to our customers. If for any reason you are not completely satisfied with any product supplied by Acto Agriculture NZ Ltd, please return it to us in original condition within 30 days of receipt and Acto Agriculture NZ Ltd will replace it or refund your purchase price using the original payment method.
Our usual returns policy does not apply to personalised or made to order products
How to Return
Please return parcel with appropriate postage or courier ticket attached.
If sending by NZ Post, or any other courier, address the parcel to:
Note: Unfortunately, your postage charges on returns are not refundable and additional courier charges will apply for an exchange (ie. the same style is being changed for a different size or colour
ExchangesIf you are returning an item for exchange ie; the same product is being changed for a different size or colour, you will be charged delivery of your reorder.
Back Orders
If a product you order is temporarily out of stock, you may wish to place it on backorder. You will be advised of the expected dispatch date either by phone, email or mail and the product will be sent to you as soon as it becomes available.
You will not be charged any additional delivery costs for backordered items delivered to you at a later date. Your credit card will not be charged for backordered items until they are dispatched.
Refunds
Returns are credited in the manner in which they were originally paid, the sum equal to the cost of the product excluding handling and delivery costs.
Personalised & Made-to-Order Products
Our usual returns policy does not apply to personalised or made-to-order products, so please check all details carefully before ordering. Products will be produced exactly as you have stated including treatment of upper and lower cases (eg made to order stencils). Please check whether accents and other symbols can be printed. Any errors in personalisation details on your part will be your responsibility, and the personalised product cannot be returned to Acto Agriculture NZ Ltd for replacement or refund. If personalised products are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
Cancellation and Product Return
Can I Cancel My Order?
Please email us at sales@acto.co.nz as soon as possible to change or cancel your order.
Pre-Despatch
You may cancel your order without charge at any time up to the despatch of goods to your address. Any charge to your credit card will be credited.
Post-Despatch
You may cancel your order if the goods have already been dispatched, but not received at your address and Acto Agriculture NZ Ltd will credit your credit card for a sum equal to the cost of the product – but excluding handling and delivery costs. Goods will need to be returned to Acto Agriculture NZ Ltd at your expense in order for the sum to be refunded.
You must return the goods to Acto Agriculture NZ Ltd by couriering it back to the Takanini Distribution warehouse - in their original condition and packaging and they must be received by us within 30 days of delivery. Acto Agriculture NZ Ltd will credit your purchase using the original payment method, the sum equal to the cost of the product excluding handling and delivery costs.
You can return the goods to Acto Agriculture NZ Ltd - in their original condition and packaging and they must be received by us within 30 days of delivery. Acto Agriculture NZ Ltd will access the product for faults and if deemed faulty, the goods will be replaced without further charge.
All goods returned must be in original condition and packaging and include all accessories and the invoice or delivery docket. All goods except faulty goods must be unopened.
Please email us sales@acto.co.nz if you have a faulty product.
